Return Policy

THE RETURN/EXCHANGE PROCESS TAKES 8-19 BUSINESS DAYS
Why? Here are all the steps

  1. email us to request a return/exchange
  2. Our team contacts you & gets all the necessary details
  3. We arrange the reverse pickup by a courier company
  4. You pack the product same as it was received. Please note, it is your responsibility to get a bag and properly pack the shipment so that it stays safe while in transit.
  5. Your product/s gets picked up by the courier company and gets shipped back to us. This takes about 3-8 business days (reverse pickups are slower than forward shipments)
  6. We receive the product back in our warehouse
  7. We perform a Quality Check.
  8. Then, if you want a refund, we'll initiate a refund as per the details provided by you & the money will reach you within 1-3 business days.
  9. If you want an exchange, then we'll ship your exchange shipment within 24 hours, which should reach you within the next 2-5 business days.

Note: If you want a faster exchange/return we request you to yourself ship the order back to our warehouse at 1100 Belmont Ave, Charlotte NC 28205. Also, the Free Return Pickup Process where we get the return picked directly from your house.

 

HOW DO I RETURN?

  • Send us an email requesting for return with order number included.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

Note: After we receive the returned product, a quality check will be conducted and then your return would be finalized.

 

WHAT ITEMS ARE RETURNABLE?

You can return your items within 15/20 days of delivery of your shipment.

  • All products must be in original condition
  • All products must be in the original packaging with all tags intact
  • Returns/Exchanges are not applicable on Products on sale/discounted product.

Free gifts or promotional items are not refundable.

Shipping charges are not refundable.

 

ARE THERE ANY CHARGES FOR EXCHANGE/RETURN?

  • There are no charges for exchange.
  • If you decide to fully/partially return your order, then we will offer you a Voucher of the value of your order. You can use this Gift Card to purchase any other product/s you like, anytime in the future. 
  • There won't be any deduction if you self-ship the product back to our warehouse at 1100 Belmont Ave, Charlotte NC 28205.

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